Terms & Conditions

Welcome to the Selah Worksolutions website (the “Website”). The Website is owned and operated by Selah Worksolutions (Pty) Ltd, a company registered in South Africa with registration number 2017 / 485825 / 07 and its registered address at Orchard Rd, Savanna City Phase 1, Meyerton, Gauteng, South Africa (the “Company”, “we”, “us”, or “our”). The Company provides office equipment and supplies, such as computers, laptops, replacement parts, keyboards, mouse, printers, projectors, stationery, and more, through the Website (the “Products”).

These terms and conditions (the “Terms”) govern your access to and use of the Website and the Products. By accessing or using the Website or the Products, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website or the Products.

We reserve the right to change, modify, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued access or use of the Website or the Products after any changes constitutes your acceptance of the revised Terms.

Registration and Account

To access and use certain features of the Website or the Products, you may need to register and create an account (the “Account”). You must provide accurate and complete information when registering and creating an Account. You are responsible for maintaining the confidentiality and security of your Account and password. You must not share your Account or password with anyone else. You must notify us immediately of any unauthorized access or use of your Account or password. You are solely responsible for any activities or actions that occur under your Account, whether or not you have authorized such activities or actions.

We reserve the right to suspend or terminate your Account at any time, for any reason, without prior notice or liability. You may also cancel your Account at any time by contacting us at sales@worksolutions.co.za.

Orders and Payments

You can order Products through the Website by following the instructions and completing the checkout process. You must provide valid and accurate payment information, such as credit card details, when ordering Products. You authorize us to charge your payment method for the total amount of your order, including any applicable taxes, fees, and shipping costs. You are responsible for paying any taxes, fees, and shipping costs that may apply to your order.

We reserve the right to accept or reject your order at our sole discretion. We will confirm your order by sending you an email with your order details and a tracking number. Your order is not complete until you receive such confirmation email from us. We will deliver your order to the address you provide during the checkout process. We will use reasonable efforts to deliver your order within the estimated delivery time, but we do not guarantee that your order will be delivered within such time. We are not liable for any delays, losses, damages, or errors in the delivery of your order.

You may cancel your order within 24 hours of placing it by contacting us at sales@worksolutions.co.za. We will refund your payment method for the amount of your order, minus any applicable fees or charges. You may not cancel your order after 24 hours of placing it, unless the Product is defective or damaged, in which case you may return the Product in accordance with our Return Policy below.

Return Policy

We want you to be satisfied with your purchase. If you are not happy with the Product you received, you may return it to us within 7 days of receiving it, subject to the following conditions:

• The Product must be unused, unworn, unwashed, unaltered, and in its original packaging and condition.
• The Product must have the original tags, labels, and receipts attached.
• The Product must not be a custom-made, personalized, or special-order item.
• The Product must not be a clearance, sale, or discounted item.

To return a Product, you must contact us at sales@worksolutions.co.za and request a return authorization number (the “RAN”). You must include the RAN, along with the Product and the original receipt, in the return package. You must send the return package to the address we provide you. You are responsible for paying the shipping costs and any other fees or charges associated with the return. You must send the return package within 7 days of receiving the RAN from us. We are not responsible for any lost, damaged, or stolen return packages.

We will inspect the returned Product and notify you of the approval or rejection of your return. If your return is approved, we will refund your payment method for the amount of the Product, minus any applicable fees or charges. If your return is rejected, we will send the Product back to you at your expense.

Warranty and Disclaimer

We warrant that the Products will be free from defects in materials and workmanship for a period of 12 months from the date of purchase (the “Warranty Period”). If a Product is defective or fails to conform to this warranty during the Warranty Period, we will, at our option, repair or replace the Product, or refund your payment method for the amount of the Product, subject to the following conditions:

• You must notify us of the defect or non-conformity within 7 days of discovering it, by contacting us at sales@worksolutions.co.za and providing proof of purchase and a description of the defect or non-conformity.
• You must return the defective or non-conforming Product to us, at your expense, within 14 days of notifying us, along with the original receipt and a RAN that we provide you.
• The defect or non-conformity must not be caused by your misuse, abuse, negligence, accident, modification, alteration, or improper installation, operation, or maintenance of the Product.
• The defect or non-conformity must not be caused by normal wear and tear, environmental factors, or external causes beyond our control.
• This warranty is the only warranty we provide for the Products, and it is in lieu of any other warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. This warranty does not affect your statutory rights as a consumer.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, losses, costs, or expenses arising out of or in connection with your access or use of the Website or the Products, or your inability to access or use the Website or the Products, including but not limited to damages for loss of profits, revenue, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages. In no event will our total liability to you for all claims arising out of or in connection with the Website or the Products exceed the amount you paid for the Products in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the above exclusions or limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, subsidiaries, directors, officers, employees, agents, contractors, licensors, suppliers, and partners, from and against any and all claims, demands, actions, suits, proceedings, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or in connection with your access or use of the Website or the Products, your violation of these Terms, your infringement of any third-party rights, or your breach of any applicable laws, rules, or regulations.

Intellectual Property

We own or have the right to use all the intellectual property rights in the Website and the Products, including but not limited to trademarks, logos, names, designs, images, text, graphics, software, code, and content. Nothing in these Terms grants you any right, title, or interest in any of our intellectual property rights, except as necessary to access and use the Website and the Products. You must not copy, reproduce, modify, distribute, display, perform, create derivative works from, or otherwise use or exploit any of our intellectual property rights without our prior written consent.

Third-Party Links

The Website may contain links to third-party websites or resources that are not owned or controlled by us. These links are provided for your convenience and information only. We are not responsible for the content, accuracy, availability, quality, or security of any third-party websites or resources, or for any products or services offered by them. You access and use any third-party websites or resources at your own risk and discretion. You should review the terms and conditions and privacy policies of any third-party websites or resources before accessing or using them.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of South Africa, without regard to its conflict of laws principles. Any dispute, controversy, or claim arising out of or in connection with these Terms, the Website, or the Products, will be submitted to and resolved by arbitration in Johannesburg, Gauteng, South Africa, under the rules of the Arbitration Foundation of Southern Africa. The arbitration will be conducted by one arbitrator appointed in accordance with the said rules. The language of the arbitration will be English. The award of the arbitrator will be final and binding on the parties, and may be enforced in any court of competent jurisdiction.

General

These Terms constitute the entire agreement between you and us regarding your access and use of the Website and the Products, and supersede any prior or contemporaneous agreements, communications, or understandings, whether oral or written, between you and us. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provisionwill be severed from these Terms and the remaining provisions will remain in full force and effect. No waiver of any provision of these Terms will be deemed a further or continuing waiver of such provision or any other provision. No failure or delay by us to exercise any right or remedy under these Terms will be construed as a waiver of such right or remedy. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer any of our rights or obligations under these Terms without your consent. These Terms do not create any partnership, joint venture, employment, or agency relationship between you and us. These Terms do not confer any rights or remedies on any third parties.

Contact Us

If you have any questions, comments, or suggestions about these Terms, the Website, or the Products, please contact us at:

Selah Worksolutions (Pty) Ltd Orchard Rd, Savanna City Phase 1, Meyerton, Gauteng South Africa Phone: +27878216494 Email: sales@worksolutions.co.za