Privacy Policy
Last updated: 29 September 2026
How personal information is used, stored and protected when you use Selah.
Who this policy covers
This policy explains how Selah Worksolutions handles personal information through this website and point-of-sale service. It covers website visitors, account holders, staff and people whose information is entered into the service. Contact Selah through the contact form or at +27 87 821 6494 for privacy questions or requests.
Our role and the retailer’s role
Selah determines how information is used to administer this website, manage service relationships and protect the platform. A retailer using the POS generally determines why customer and employee information is entered and how it is used in its business. Where Selah processes those records for a retailer, it acts on that retailer’s instructions and applicable service arrangements. Ask the relevant retailer first about its receipts, purchases, customer records or employment records.
Information processed
Depending on how you use the service, information may include names, email addresses, account identifiers, role and store assignments; business names, addresses, contact and receipt details; product, inventory and sales records, transaction references and payment-method labels; support correspondence; and technical information such as IP addresses, browser details, login/session information and security logs. Avoid entering full payment-card numbers, CVV values or unnecessary sensitive personal information.
Where information comes from
Information is supplied by you, your business owner or administrator, staff using the POS, and configured service integrations. Some technical information is generated automatically when your browser connects to the website. Where a retailer supplies another person’s information, it is responsible for having an appropriate lawful basis and providing the necessary notice.
Why information is used
We use information to provide authorised access, operate the POS, process and synchronise records, administer stores and staff, provide reports and support, protect the service, investigate errors and meet legal obligations. The applicable justification may include performing a contract, complying with law, consent where required, or pursuing legitimate interests in providing and securing the service, subject to your rights under POPIA. Information needed for account access and core transactions is required to provide those functions; optional support details should be limited to what is relevant.
Cookies and device storage
WordPress uses cookies for functions such as authentication, session security and preferences. The POS uses browser storage, including IndexedDB, to support local operation and pending offline records. This information may remain on the device until synchronised or cleared according to the application’s behaviour. Do not clear storage while transactions are waiting to sync. You can manage cookies and site storage in your browser; blocking essential storage may prevent sign-in or POS operation. This notice does not treat continued browsing as consent to optional tracking.
Who may receive information
Access is limited by the service’s roles and business assignments. Information may be handled by hosting, infrastructure, technical support and other service providers needed to operate the service, by integrations configured for the business, and by professional advisers or authorities where lawfully required. Which integrations receive records depends on your business’s setup. Contact Selah for information about the providers relevant to your service.
Hosting and cross-border processing
Records may be held in the WordPress hosting environment, on the device used for offline operation and in external systems connected for your business. Locations depend on the hosting and integration arrangements; this policy does not promise that all records stay in South Africa. Where personal information is transferred outside South Africa, POPIA’s applicable cross-border transfer requirements must be met. Contact us for details of the arrangements relevant to your account.
Retention and deletion
Information is kept for as long as needed for its stated purpose, applicable legal recordkeeping, a service agreement or the establishment, exercise or defence of legal claims. The period depends on the category of record and the retailer’s obligations; there is no single retention period for all POS data. Requests to close an account or delete information are assessed against those requirements. Backups and records subject to a lawful retention duty may not be removed immediately.
Security and shared devices
We use access controls and other reasonable measures appropriate to the information and service. No online system or device is free of risk. Protect your login, lock devices, use individual staff accounts and sign out after using shared equipment. Report suspected unauthorised access promptly. Security incidents involving personal information will be assessed and notifications made where required by law.
Your rights and choices
Subject to POPIA and applicable exceptions, you may ask for access to your personal information, correction or deletion, object to certain processing, or withdraw consent where consent is the basis for processing. Withdrawal does not affect prior lawful processing. Contact Selah using the details above and describe your request; we may need proportionate identity verification. For records controlled by a retailer, contact that retailer or ask us to help direct your request. You may also complain to South Africa’s Information Regulator.
Marketing, children and updates
This is a business service and is not directed at children. Do not submit children’s information or special personal information unless authorised and necessary for an agreed lawful purpose. Electronic direct marketing, if used, must have an appropriate lawful basis and an applicable opt-out. We may update this notice as the service or law changes; the revision date appears above. Contact us if you need clarification before providing information.